01. Why is my product delayed?
We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information in your USMAC Account and through email updates. Rest assured, we’re doing all that we can to get your order to you.
- My Account shows my product is Being Prepared
- My Account shows my product is Being Shipped
- My Account shows my product is Out for Delivery
Your order has arrived at our distribution center and will be prepared for dispatch shortly. Most orders ship quickly, but on rare occasions, delays may occur at this stage due to high demand or courier backlogs.
02. Why are your lead times longer than usual?
We understand the frustration—due to high demand and global shipping constraints, some products are taking longer to reach our warehouse. We're actively working with our logistics partners to minimize these delays and update you along the way.
03. Do you offer express delivery?
Yes! At checkout, you’ll see both standard and express delivery options. If you're in a hurry, choose express and we’ll prioritize your order to get it to you faster.
04. Can I change my delivery address after ordering?
If your order hasn’t shipped yet, you can update the address by contacting us as soon as possible. Once dispatched, we can’t make changes due to courier restrictions.
01. What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, and American Express. We also support PayPal, Apple Pay, Shop Pay, and Google Pay for secure checkout experiences.
02. Is it safe to pay online at USMAC?
Absolutely. USMAC is powered by Shopify’s secure checkout and uses SSL encryption to keep your data and transactions safe. We do not store your card details.
03. Can I split my payment into installments?
Yes. Shop Pay Installments allows eligible customers to split payments into interest-free installments. You’ll see this option during checkout if you qualify.
04. Why was my payment declined?
This can happen due to several reasons including incorrect card details, expired cards, or a block by your bank. Double-check your info or try an alternative method. If issues persist, contact your card provider for assistance.
01. What is your return policy?
We accept returns within 14 days of delivery for most items, provided the product is unused, in its original packaging, and in resellable condition. Some clearance or final-sale items may not be returnable—check the product page for details.
02. How do I return a product?
Contact our support team with your order number to initiate a return. We’ll provide a return label and instructions on how to send your item back to us.
03. When will I receive my refund?
Once we receive and inspect the returned item, we’ll process your refund within 3–5 business days. The refund will be credited to your original payment method.
04. Can I exchange an item instead of returning it?
Yes, we can arrange an exchange if the item is in stock. Reach out to us with your order number and the item you’d like to receive in exchange.
